Procurement Details

RFP - Milestone SUP Renewal and Support Agreement Print

Bid ID: 10968

Cherokee Nation Entertainment, LLC a wholly owned Tribal company of the Cherokee Nation is seeking SEALED bids for a Milestone Software Upgrade Plan Renewal and Support Agreement for their Milestone platforms. SEALED bids will be due no later than 12:00PM CST on Friday, March 28, 2014. If mailing bids please insert SEALED bid envelope in outside mailing envelope; please clearly show on outside of envelope bidder's name, company name, address, phone number and bid title "Milestone SUP Renewal and Support Agreement." Envelope must also clearly show "SEALED BID - DO NOT OPEN." All proposals should be sent by express delivery, regular mail or hand delivery to CNE’s Catoosa Corporate office at the following address to be received NO LATER THAN 12:00PM CST on Friday, March 28, 2014: IF BY EXPRESS DELIVERY OR REGULAR MAIL: BID DOCUMENTS CONTRACTOR’S NAME CONTRACTOR’S ADDRESS CONTRACTOR’S TELEPHONE Cherokee Nation Entertainment, L.L.C. Attn: Tina Jones Senior Buyer 777 W. Cherokee Street Catoosa, Oklahoma 74015 Milestone SUP Renewal & Support Agreement -OR IF- BY HAND DELIVERY: BID DOCUMENTS CONTRACTOR’S NAME CONTRACTOR’S ADDRESS CONTRACTOR’S TELEPHONE Cherokee Nation Entertainment, L.L.C. Corp. Building #3 Attn: Tina Jones Senior Buyer 1102 N. 193rd East Ave. Catoosa, Ok 74015 Milestone SUP Renewal & Support Agreement The winning bid will be awarded to a vendor who is a Milestone Platinum Level Partner and has Milestone Certified technician(s) on-staff. The vendor is required to meet the following expectations and if not able to meet these requirements, please indicate what your organization is capable of delivering. Milestone SUP Renewal Information To obtain CNE’s renewal information, call Milestone Inside Sales Support at 503-350-1100, option 1 and provide Package ID # YXPCOCherokee. Telephone Support Telephone support will be provided to assist CNE technical staff in troubleshooting efforts, provide assistance with upgrades/hot fixes/service packs, provide support on application related questions and perform remote diagnostics (when applicable). Phone support needs to be available 24/7/365. The vendor is expected to have a Milestone certified technician respond within 1 hour from the time CNE reports an issue. On-site Support A Milestone Certified technician will provide on-site support to resolve problems or system failures at the End User site(s), for issues that cannot be corrected through the telephone or remote services. For critical issues the expectation is for a local representative to provide on-site support within 2 hours from the time the parties mutually agree that on-site support is required. Customer will pay per each Site Visit at Time & Material rates outlined in this document. The price charged by the winning bidder will include all travel expense and per diem. During the time that the winning bidder has maintenance personnel on site for a scheduled visit, the Customer’s Milestone authorized technician will be present. The winning bidder is responsible for making certain their Milestone Certified maintenance personnel have the appropriate gaming and/or horse racing license. Software Products (New Version Upgrades, Service Packs, Patches, etc) Milestone may from time to time release new versions, releases, changes, service packs and patches. CNE will be entitled to receive all software products mentioned, at no additional charge. The software products received by Customer pursuant to the previous section do not include any labor and/or hardware that may be required from time to time in order to allow one product version to be upgraded to the new version. Such items will be the customer’s responsibility. Health Checks The winning bidder is responsible for providing a yearly health check, at no additional charge. A Milestone Certified technician will perform the yearly health checks at each CNE Casino locations that are utilizing the Milestone platform. A detailed written report will be provided to CNE with the findings with any necessary recommendations. The yearly health check will be an agreed upon scheduled visit by both parties. Training CNE may request the vendor to provide training sessions for their end-users and/or the administrators of the Milestone platform. This training will be provided at one of the CNE Casino locations and are subject to the time and materials outlined in this document. Time and Materials The following table captures additional services available on a Time & Material basis at the noted rates. Travel and per diem are included. Service Price Site Visit During Normal Business Hours (Business Hours refer to Monday – Friday 8:00 am to 5:00 pm, CST) Site Visit After Normal Business Hours (After hours refer to times outside Monday – Friday 8:00 am to 5:00 pm, CST) Hourly Rate for Consulting SEE ATTACHED SCOPE OF WORK ATTACHED UNDER THE DOCUMENTS TAB OF THIS BID POSTING AS WELL AS ALL OTHER BID DOCUMENTS THAT WILL BE REQUIRED TO BE INCLUDED IN SEALED BID ENVELOPE. Please note that winning bid(s) will be published. Cherokee Nation Entertainment, LLC (“CNE”) reserves the right to issue one award, multiple awards, or reject all bids; any award is subject to the approval of the required funds. Responding bidders are not allowed to withdraw their bid for a period of 90 days after submittal. At the time of award, the successful bidder(s) will be required to work with the Cherokee Nation Entertainment, LLC Accounting department to discuss account coding for invoices. All bids are subject to negotiation prior to award. Awards may be issued without discussion of bid received, and bids should initially be submitted on the most favorable terms from a price and technical standpoint. Any award resulting from this RFP will be subject to CNE Terms and Conditions. Your bid should indicate hourly ($) rate (when applicable), individual work effort, delivery schedule or time of completion. Any item(s) with exceptions, substitutions, exclusions, additions or qualifications must be noted and clearly indicated on return bid. Any request for information concerning bid posting is to be submitted in writing via email to Buyer listed; no verbal communication is to be initiated. TRIBAL EMPLOYMENT RIGHTS OFFICE - This procurement is subject to Cherokee Nation Tribal Employment Rights Office (“TERO”) regulations that include a fee of ½ of 1% of total contract award and, if applicable, the completion of a TERO Labor Agreement and payment of associated fees. The successful bidder’s award will be published on the Cherokee Nation’s procurement website and their performance will also be measured, recorded, and reported to the Cherokee Nation. The complete Act is available by contacting the TERO OFFICE at Tahlequah 918-453-5000. TERO bidders are required to provide a copy, front and back, of their TERO certificate with return bid(s) and failure to do so will result in such bidders not receiving the TERO preferences afforded TERO bidders under the CNE procurement and contracting policies and procedures. CHEROKEE NATION GAMING COMMISSION (CNGC) - This requirement may be subject to CNGC policies and procedures. Licensing requirements may be required of the successful vendor(s) to be coordinated with the CNGC. These requirements may include licensing fees as well security and background checks of vendor(s) employees. Current policies and procedures can be found on the Cherokee Nation website or by contacting the CNGC office at 918-207-3834. BONDING NOTICE - CNE generally requires payment and performance bonds for all construction contracts in excess of $100,000. However, qualified TERO-certified firms are encouraged to bid, regardless of bonding capability. INSURANCE - CNB generally requires Worker’s Compensation, Commercial and/or Comprehensive General Liability, and Automobile insurance for all awarded bids. Please refer to the Bid Documents for the specific coverages required for this bid. DEBARMENT - By submitting a response to this Request for Proposal, the Contractor certifies to the best of their knowledge and belief that the Subcontractor, the firm, or any of its principals are not presently debarred, suspended, or proposed for debarment by any federal, state, local or tribal entity. This certification is a material representation of fact upon which reliance was placed when making award. If it is later determined the Subcontractor rendered an erroneous certification, in addition to other remedies available to CNE or its entities, CNE may terminate the contract resulting from this Request for Proposal for default.

Buyer Information

Buyer Contact: Tina Jones
Buyer Phone: 9183847802
Buyer Email:

Important Dates

Open: 3/22/2014 11:30:19 AM
Closes: 3/28/2014 12:00:00 PM